Augment CXM integrates directly into your customer contact center software and ensures that your brand will never lose a customer again to poor customer service.
Cost / License
- Paid
- Proprietary
Platforms
- Online

Phonestat is described as 'Track staff performance with custom scorecards, capture meaningful customer feedback and deliver quality customer experiences. Simple, cost effective online solution with a Free 30 day trial' and is an app. There are 2 alternatives to Phonestat for Windows and Web-based. The best Phonestat alternative is Augment CXM.
Augment CXM integrates directly into your customer contact center software and ensures that your brand will never lose a customer again to poor customer service.

NICE Uptivity Quality Management provides your quality assurance and management staff with a clear way to evaluate employee performance, ensure adherence to corporate procedures, maximize staff productivity and deliver on customer satisfaction.