Breezaro

Breezaro is a cloud-based AI customer support platform for small businesses. It combines a website chat widget with support for WhatsApp, Instagram direct messages and Facebook Messenger.

The assistant uses connected business content, including websites, uploaded documents and supported product sources. Teams can review conversations in a shared inbox and use live human takeover on eligible plans. Breezaro Companion provides mobile access on iOS and Android.

Additional capabilities include widget customization, proactive messaging, conversation summaries, shared notes, team roles, custom HTTP API actions and outgoing webhooks. Read-only actions can retrieve information from external systems. Data-changing actions require confirmation in the website widget.

Breezaro is offered as a monthly subscription with a 30-day free trial. Channels, features and usage allowances vary by plan.

• AI trained on your business content: Answer customer questions using your website, uploaded documents and product catalog.
• Omnichannel customer support: Connect your website chat, WhatsApp, Instagram DMs and Messenger to the same AI assistant.
• Unified conversation inbox: Manage conversations from connected channels in one place without switching between apps.
• Live human takeover: Pause the AI and reply personally whenever a customer needs human assistance.
• Mobile app for iOS and Android: Receive notifications and take over conversations from your phone with Breezaro Companion.
• Proactive messaging: Start website conversations automatically based on page context, time on site and configurable rules.
• Custom API actions: Connect your systems for order status lookups, appointment availability checks and customer-confirmed bookings in the website widget.
• Customizable chat widget: Match your brand with custom colors, avatars, welcome messages and widget appearance. Team collaboration: Invite teammates and manage access with owner, editor and operator roles.
• Webhooks and automation: Send conversation and action events to your systems or automation workflows.