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Genesys icon

Genesys

Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Cost / License

  • Pay once
  • Proprietary

Platforms

  • Online
  • Self-Hosted
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Features

  1.  Text to Speech
  2.  IVR
  3.  Voice recognition
  4.  SIP

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Genesys information

  • Developed by

    Unknown

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    One time purchase (perpetual license).

  • Alternatives

    27 alternatives listed

  • Badge

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  • Supported Languages

    • English

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Our users have written 1 comments and reviews about Genesys, and it has gotten 1 likes

Genesys was added to AlternativeTo by javyer on and this page was last updated .

Comments and Reviews

   
Top Negative Comment
K0RR
1

Their chat doesn't support WebP images… in 2025. Pathetic. https://help.mypurecloud.com/articles/supported-content-profiles/

Official Links

What is Genesys?

GVP offers customers a blended experience across inbound, outbound, self- and agent-assisted calls for convenient, quality service. Specific capabilities include: integrated self-service, outbound IVR, mobile engagement and callback. Benefits include:

-Interoperability with any VXML application -Unified voice and web infrastructure allowing repurposing of web investments for voice -Flexible architecture whether “in front of” or “behind” the PBX -Complete voice processing capabilities -Highly scalable from hundreds to thousands of ports -Integrated interaction and application-level reporting with Genesys Info Mart -Centralized management regardless of single or multi-site deployments -Bridge to next-generation networks -Integrated support for speech technologies

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