Help Desk Authority AlternativesHelp Desk Platforms and other similar apps like Help Desk Authority

Help Desk Authority is described as 'Is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Help Desk Authority for a variety of platforms, including Web-based, Windows, Self-Hosted, Linux and iPhone apps. The best Help Desk Authority alternative is Freshdesk, which is free. Other great apps like Help Desk Authority are Zendesk, EspoCRM , Krayin - Laravel CRM and Jetpack CRM.

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Alternatives list

  1. Freshdesk icon
     124 likes

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    81 Freshdesk alternatives

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
     
  2. Zendesk icon
     67 likes

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    266 Zendesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  3. EspoCRM  icon
     101 likes

    EspoCRM is an Open Source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities. Written in PHP and JavaScript.

    203 EspoCRM alternatives

    Cost / License

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Self-Hosted
    • JavaScript
    • Software as a Service (SaaS)
    • PHP
    • Cloudron
     
  4. Krayin is a Free & Opensource Laravel CRM solution for SMEs and Enterprises for complete customer lifecycle management. It automates your organization’s Sales and Marketing Operations, as a result, exponential growth in sales.

    Cost / License

    • Free
    • Open Source (MIT)

    Application type

    Platforms

    • Self-Hosted
     
  5. Jetpack CRM icon
     73 likes

    Modular CRM designed for contact and lead management, with customizable sales dashboards, invoicing, email campaigns, WooCommerce integration, PayPal and Stripe payment support, automation features, GDPR compliance, mobile access, and multi-user roles.

    144 Jetpack CRM alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Wordpress
     
  6. Deskero icon
     16 likes

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
     
  7. Bottle CRM icon
     2 likes

    Open source CRM based on Django for startups and enterprises. It's completely customizable and cloud hosting ready.

    Cost / License

    • Freemium
    • Open Source (MIT)

    Application type

    Platforms

    • Online
    • Self-Hosted
     
  8. SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    100 Solarwinds Web Help Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
     
  9. Deskpro icon
     17 likes

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
     
  10. SugarCRM icon
     44 likes

    Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
     
  11. Vtiger CRM icon
     31 likes

    Vtiger CRM is award-winning software used by small and medium sized businesses to grow sales, improve marketing ROI, and deliver great customer service.

    Cost / License

    • Freemium
    • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
     
  12. SuiteCRM icon
     26 likes

    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
     
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