Help Desk Authority is described as 'Is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Help Desk Authority for a variety of platforms, including Web-based, Windows, Self-Hosted, Linux and iPhone apps. The best Help Desk Authority alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try FreeScout or osTicket. Other great apps like Help Desk Authority are Help Scout, Freshdesk, Zendesk and EspoCRM .
Deskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.
United Kingdom
Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual.
United States
SAP Business Suite is a set of integrated business applications that help large or midsize companies execute business and IT strategies with services-enabled technology for comprehensive business process support, reporting, and analytics for all industries.
Germany
EU
Vtiger CRM is award-winning software used by small and medium sized businesses to grow sales, improve marketing ROI, and deliver great customer service.
India
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
United Kingdom
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
United States
Turns email into shared tickets for assignment and follow-up. Teams use private comments, draft replies and labels, while customers can use a portal to create or track requests. Knowledge bases support self-service, while reports and an audit trail track activity.
India
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
Argentina
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
NetherlandsEU
Group-Office is an enterprise CRM and groupware tool. Share projects, calendars, files and e-mail online with co-workers and clients. Easy to use and fully customizable.
Simple customer support for growing teams. It's like gmail on steroids!
Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.
To your customers, it's just email. They will never see a ticket number and will never have to.
United States
