IT Service Management Softwares

All apps in IT Service Management Softwares category. Use the filters below to narrow down your search. 
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  1. Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    • IL flagIsrael
    monday service screenshot 1
    monday service screenshot 1
    monday service screenshot 2
    +2
    monday service screenshot 3
    31 alternatives
  2. Freshservice icon
     35 likes

    AI-powered IT help desk platform with codeless automation, self-service, performance data, workflow integrations, and multi-app connectivity for streamlined IT service management.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • US flagUnited States
    Freshservice screenshot 1
    Freshservice screenshot 1
    Freshservice screenshot 2
    +6
    Freshservice screenshot 3
    41 alternatives
  3. Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    • AU flagAustralia
    Jira Service Management screenshot 1
    40 alternatives
  4. ServiceNow icon
     5 likes

    Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    • US flagUnited States
    ServiceNow screenshot 1
    ServiceNow screenshot 1
    ServiceNow screenshot 2
    +1
    ServiceNow screenshot 3
    103 alternatives
  5. Deskpro icon
     17 likes

    Deskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    • GB flagUnited Kingdom
    Deskpro screenshot 1
    Deskpro screenshot 1
    Deskpro screenshot 2
    +1
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    83 alternatives
  6. Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    64 alternatives
  7. unitworx icon
     3 likes

    unitworx is a fully-integrated IT Service Management Software that provides all essential tools for IT teams and IT companies including IT Documentation, Monitoring & Ticketing.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    IT Documentation
    IT Monitoring
    IT Ticketing
    35 alternatives
  8. VisionFlow icon
     1 like

    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • SE flagSweden
    • European Union flagEU
    VisionFlow screenshot 1
    88 alternatives
  9. OTRS icon
     14 likes

    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • DE flagGermany
    • European Union flagEU
    OTRS screenshot 1
    OTRS screenshot 1
    OTRS screenshot 2
    +3
    OTRS screenshot 3
    71 alternatives
  10. InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • AR flagArgentina
    InvGate Service Desk screenshot 1
    InvGate Service Desk screenshot 1
    InvGate Service Desk screenshot 2
    +1
    InvGate Service Desk screenshot 3
    114 alternatives
  11. EcholoN icon
     3 likes

    EcholoN is a modular Enterprise Application Framework for managing and automating IT, service and business processes across the enterprise.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Self-Hosted
    • DE flagGermany
    • European Union flagEU
    EcholoN Client
Rolle: IT Service Management Startbildschirm
    EcholoN Client
Rolle: IT Service Management Reporting Dashboard
    EcholoN Client
Rolle: Administrator 
Workflow Design
    +3
    EcholoN screenshot 3
    10 alternatives
  12. LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    61 alternatives
  13. Cherwell icon
     2 likes

    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    62 alternatives
  14. MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    59 alternatives
  15. The Best Solution To Support Customers & Employees. Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and get more done faster. An all-in-one support platform designed to be simple to use while providing the tools to scale to...

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • US flagUnited States
    Mojo Helpdesk screenshot 1
    Mojo Helpdesk screenshot 1
    Mojo Helpdesk screenshot 2
    +2
    Mojo Helpdesk screenshot 3
    40 alternatives
  16. Today’s ITSM software should improve work processes and empower customers to be self-sufficient. That's exactly what Clientele ITSM has to offer. It's a customer centric software suite that enables you to continuously improve your service.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    • Self-Hosted
    • NL flagNetherlands
    • European Union flagEU
    See your open tickets at a glance with the improved preview pane in Clientele ITSM.
    Clientele ITSM is the best ITSM software suit for Managed Service Providers.
    Manage your SLA's, contacts and organizations and integrate with the most common financial software suites.
    +6
    Clientele ITSM screenshot 3
    22 alternatives
  17. Signal9 icon
     1 like

    AI-first ITSM and operational intelligence: alerts, on-call, incident, change, problem, and request management. Built to learn.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • US flagUnited States
    Signal9 collects alerts from any source into one operational workspace for triage, investigation, ownership, and response.
    Page a person, a team, or pull in a group, without building a rotation spreadsheet first. Set urgency, see exactly who gets reached and how, then send.
    Incident volume, concentration, repeat conditions, and response trends across your environment.
    +3
    AI investigation with the evidence and reasoning behind every recommendation.
    7 alternatives
  18. SupportLayer icon
     1 like

    SupportLayer is a helpdesk and live chat platform built for teams that are tired of paying Zendesk or Freshdesk prices just to unlock the features they actually need.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    10 alternatives