OTRS icon
OTRS icon

OTRS

OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

OTRS screenshot 1

Cost / License

  • Pay once or Subscription
  • Proprietary

Application type

Platforms

  • Windows
  • Linux
  • Online
OTRS screenshot 1
OTRS screenshot 2
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OTRS screenshot 3
OTRS alternatives  
14likes
71alternatives
0articles

Features

  1.  Web-Based
  2.  Incident Management
  3.  Helpdesk Ticketing
  4.  Customer service
  5.  Inventory Management
  6.  CMDB and ProcessManagement
  7.  Workflow Automation
  8.  Service Level Management
  9.  First person view

 Tags

OTRS News & Activities

Highlights All activities

Recent activities

  • Fla updated OTRS
  • SetyEvn icon
    setyenv_build added OTRS as alternative to SetyEvn
  • REI3 Tickets icon
    lsw-fabian added OTRS as alternative to REI3 Tickets
  • Message1 icon
    Message1 added OTRS as alternative to Message1
  • qbilon icon
    Qbilon added OTRS as alternative to qbilon
  • DGlide icon
    dheera added OTRS as alternative to DGlide
  • Deskhero icon
    mark_455james added OTRS as alternative to Deskhero
  • Cenvero Orion icon
    theai8782782 added OTRS as alternative to Cenvero Orion
  • BDLP Desk icon
    BDLP added OTRS as alternative to BDLP Desk
  • Knoon AI icon
    j84gvn4dnd added OTRS as alternative to Knoon AI

OTRS information

  • Developed by

    DE flagOTRS AG

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    One time purchase and / or subscription.

  • Alternatives

    71 alternatives listed

  • Badge

    Get an embeddable badge for OTRS

  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce

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Our users have written 1 comments and reviews about OTRS, and it has gotten 14 likes

OTRS was added to AlternativeTo by s_ktt on and this page was last updated . OTRS is sometimes referred to as OTRS. 

Comments and Reviews

   
afm404
0

Best opensource servicenow replacement i've come across.

Review from a new or low-activity account — shown here, but not counted in the app rating.

Official Links

What is OTRS?

OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.

The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include: ? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.) ? CMDB ? Tickets, queues, and access control ? Reporting and SLAs ? Workflows and automation ? Knowledge base ? Chat and channel integration ? Third-party integration ? Dynamic fields

For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.

OTRS Videos