Spiceworks icon
Spiceworks icon

Spiceworks

Free IT help desk software delivers network mapping, user ticket tracking, PC inventory management, contract and asset scanning, remote process control, automated cloud-based reporting, project management, and task prioritization for small and medium businesses.

Spiceworks screenshot 1

Cost / License

  • Freemium (Subscription)
  • Proprietary

Application type

Platforms

  • Windows  Windows XP Pro SP2+, Windows Vista, Windows 7, Windows 8, Windows 2003 Server SP1+, Windows 2008 Server, and Windows Server 2012
  • Online
Spiceworks screenshot 1
Spiceworks screenshot 2
Spiceworks alternatives  
84likes
141alternatives
0articles

Features

  1.  Inventory Management
  2.  Knowledge Base
  3.  Hardware Monitoring
  4.  Helpdesk Ticketing
  5.  Mobile Device Management
  6.  IT Asset Management
  7.  Product Reviews
  8.  Network Mapping

 Tags

Spiceworks News & Activities

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Comments and Reviews

   
TBayAreaPat
0

They don't accept Proton Email

Aaron Ahlemeyer
0

So much more than Help Desk.

I have found the Inventory tool most useful. It even tracks changes to our Cisco switch configs.

tinchouy
1

It's free but it has ads. The good new is they are not invasive. They only use ads to live and it has a great community. It worths.

jeffreyrogers
1

It's a good free alternative if you don't want to buy something like SolarWinds Network Performance Monitor icon SolarWinds Network Performance Monitor or Total Network Monitor icon Total Network Monitor . It has the most of the main features, perfect for the monitoring of small networks.

[Edited by jeffreyrogers, April 04]

Review from a new or low-activity account — shown here, but not counted in the app rating.
Elvar
1

It just works. Offers Inventory Management, Network Scans, Helpdesk, Reports, Monitor and more. Easy to setup, easy to use, easy to upgrade.

The Free version is ad supported but the bought version is ad free.

Highly recomended

nickM

Its free for users but technology providers and corporations have to pay $1000 a month to assist users. This make totally no sense whatsoever.

Official Links

What is Spiceworks?

Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

The software includes network management tools like a network mapper and a help desk ticketing app. It's designed for network monitoring and management, PC inventory, help desk operations, and software reporting, making it ideal for small and medium-sized businesses.

Key features of Spiceworks allow IT professionals to discover virtual server information, remotely view and terminate processes, enhance help desk operations, and identify installed applications on workstations. Users can track in-app purchases, request quotes from vendors, and discover utilized Cloud services.

Spiceworks also offers a free Cloud Help Desk tool for tracking and prioritizing user requests, managing projects, and enhancing the end-user experience. This tool reduces costs by eliminating the need for a full support department. It also declutters inboxes and supports going paperless. It includes a feature for generating detailed reports on tasks and activities. The hosting, backup, and maintenance are managed by Spiceworks, allowing IT professionals to focus on resolving user issues. The software is free to use and easy to set up.

Spiceworks Videos

Spiceworks information

  • Developed by

    US flagSpiceworks Inc.

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    Subscription + free version with limited functionality.

  • Alternatives

    141 alternatives listed

  • Badge

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  • Supported Languages

    • English

Our users have written 5 comments and reviews about Spiceworks, and it has gotten 84 likes

Spiceworks was added to AlternativeTo by BrandonK1989 on and this page was last updated . Spiceworks is sometimes referred to as Spiceworks Cloud Help Desk.