Desknova icon
Desknova icon

Desknova

An all-in-one helpdesk and IT service management (ITSM) platform that turns every customer message into an organized, trackable ticket.

Desknova screenshot 1

Cost / License

  • Free
  • Proprietary

Platforms

  • Online
Desknova screenshot 1
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Features

Properties

  1.  AI-Powered

Features

  1.  Dark Mode
  2.  Real time collaboration
  3.  No Tracking
  4.  No Coding Required
  5.  Ad-free
  6.  Customer Segmentation
  7.  Helpdesk Ticketing

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AlternativeTo Category

Business & Commerce
Desknova was added to AlternativeTo by atulramrohiya on and this page was last updated .
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What is Desknova?

DeskNova is an all-in-one helpdesk and IT service management (ITSM) platform built for growing teams — support teams, IT teams, agencies, schools, and SaaS companies.

It turns every customer or employee message into an organized, trackable ticket and brings your whole service workflow into one place:

• Omnichannel ticketing from live chat, email, and a branded self-service portal • Automatic round-robin assignment and SLA tracking with breach alerts • Knowledge base and customer portal for self-service and status tracking • IT asset management with warranty/AMC reminders, printable QR labels, and bulk actions • Vendor management with linked assets, contract reminders, and one-click escalation from a ticket • Approval workflows and employee onboarding/offboarding journeys • AI-assisted draft replies grounded in your knowledge base (suggest-only — your agent always reviews and sends) • Reports and dashboards, role-based access control (RBAC), SSO (Microsoft Entra & Google), two-factor authentication, and full multi-tenant data isolation • Microsoft Teams notifications: Enterprise capability, with small-team simplicity — set up in about 10 minutes. Currently in free beta.