Libredesk

Open source, self-hosted customer support desk. Single binary app.

Features:

• Multi Inbox: Libredesk supports multiple inboxes, letting you manage conversations across teams effortlessly.
• Granular Permissions: Create custom roles with granular permissions for teams and individual agents.
• Smart Automation: Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
• CSAT Surveys: Measure customer satisfaction with automated surveys.
• Macros: Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.
• Smart Organization: Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.
• Auto Assignment: Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.
• SLA Management: Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
• Business Intelligence: Connect your favorite BI tools like Metabase and create custom dashboards and reports with your support data—without lock-ins.
• AI-Assisted Response Rewrite: Instantly rewrite responses with AI to make them more friendly, professional, or polished.
• Command Bar: Opens with a simple shortcut (CTRL+k) and lets you quickly perform actions on conversations.