Smitey Ticket System icon
Smitey Ticket System icon

Smitey Ticket System

Self-hosted help desk and ticketing system for IT support teams and anyone who needs to handle requests as tickets. Buy once per major version: no subscription, no per-agent fees. Runs on your own server or VPS, your data stays with you. Free 30-day trial with the full feature set.

Dashboard with open tickets by status, priority, agent and category, plus workload per agent.

Cost / License

  • Pay once
  • Proprietary

Platforms

  • Windows  Runs in Podman containers; tested on Windows 11 Pro, Windows Server 2022 or newer should work but is untested.
  • Linux
  • Online
  • Self-Hosted
  • Docker
Ticket list in the mobile browser: filters for follow-ups, priority and assignee, no separate app needed.
Ticket list on the desktop with status, priority, assignee and category at a glance.
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Features

Properties

  1.  Privacy focused
  2.  Lightweight

Features

  1.  Auto Responder
  2.  WYSIWYG Support
  3.  Dark Mode
  4.  No Coding Required
  5.  Ad-free
  6.  Two-factor Authentication
  7.  Rich Text Editor
  8.  Helpdesk Ticketing
  9.  Knowledge Base
  10.  On-premises software

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Smitey Ticket System information

  • Developed by

    DE flagSmitey

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    One time purchase (perpetual license) ranging between $349 and $999.

  • Alternatives

    21 alternatives listed

  • Badge

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  • Supported Languages

    • English
    • Bulgarian
    • Chinese
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Finnish
    • French
    • German
    • Greek
    • Hungarian
    • Indonesian
    • Italian
    • Japanese
    • Korean
    • Norwegian
    • Polish
    • Portuguese
    • Russian
    • Serbian
    • Slovak
    • Slovene
    • Spanish
    • Swedish
    • Tamil
    • Thai
    • Turkish
    • Ukrainian
    • Vietnamese
Smitey Ticket System was added to AlternativeTo by Thorsten Nierfeld on and this page was last updated .
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Official Links

What is Smitey Ticket System?

Smitey Ticket-System is a self-hosted help desk, service desk and ticketing system for IT support teams, and for any team that needs to collect, route and resolve requests in a structured way.

Buy once, use always: you pay one time per major version and can use the purchased version for an unlimited time. All minor and patch updates within that version are free. There is no subscription and no per-agent fee.

The software runs on your own server or VPS, on Linux or on Windows via Docker. Your data never leaves your infrastructure, and the vendor has no access to your installation. That also means no data processing agreement is needed for the installation itself.

Two editions, both one-time purchases:

Basic covers the full ticket workflow for one team with two staff users and unlimited customers: rich-text tickets with attachments and full-text search, a knowledge base with suggested solutions, reply and ticket templates, bulk actions, merging of duplicate reports, follow-ups, agent status, reporting and dashboards with CSV, Excel and PDF export, two-factor sign-in, custom branding, archiving, and automatic daily backups.

Professional removes all limits (unlimited teams, admins and agents) and adds email integration with a mailbox per team, SLAs with business-hours calendars and escalations, automation rules (when/if/then), requests with tasks and approvals, automatic ticket assignment, time tracking per ticket, customer satisfaction surveys, incidents that bundle many reports about one outage, custom fields per team, escalation to another team, observers, and single sign-on via OIDC/OAuth2, SAML 2.0 and LDAP/Active Directory.

Upgrading from Basic to Professional costs only the price difference. A free 30-day trial includes the full Professional feature set without restrictions or credit card; after the trial the installation continues with a license key, no reinstall needed.

The interface is available in 30 languages through free language packs. Made in Germany.