Zendesk icon
Zendesk icon

Zendesk

Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

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Zendesk screenshot 3

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
  • Android  For free but requires a Zendesk account.
  • iPhone  For free but requires a Zendesk account.
  • Android Tablet
  • iPad  For free but requires a Zendesk account.
Zendesk alternatives  
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Features

  1.  Real time collaboration
  2.  Knowledge Base
  3.  Email integration
  4.  On Demand

 Tags

Zendesk News & Activities

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Comments and Reviews

   
Top Positive Comment
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Users can attach files.

I don't know file limits yet...

ab1
0

Zendesk users can double check if support actually recieved with "How would you rate the support you received?" emails.

Official Links

AppStores & Other Links

Download from Google Play Store
Download from iPhone App Store
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What is Zendesk?

Zendesk is a web-based software that offers customer support, issue tracking, and knowledge management. It features a support ticket system and a self-service platform, with no installation required. It provides support through various channels, including email, voice, messaging, and social media, all with AI assistance for 24/7 availability. The software enhances agent efficiency, provides predefined responses, and enables team collaboration.

Zendesk automates repetitive tasks, routes questions to the right team member, and manages costs during expansion. It also gathers business insights to identify operational improvements and benchmark service.

Zendesk's features include AI agents, a customer self-service center, instant support across web, mobile, and social media, voice support with AI, analytics and reporting, ticket tracking, intelligent routing, quality assurance, workforce management, data protection, customization options, and integration capabilities.

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Zendesk information

  • Developed by

    US flagZendesk

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription.

  • Alternatives

    312 alternatives listed

  • Badge

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  • Supported Languages

    • English
    • Arabic
    • Bulgarian
    • Czech
    • Danish
    • Dutch
    • Finnish
    • French
    • German
    • Greek
    • Hebrew
    • Hindi
    • Hungarian
    • Indonesian
    • Italian
    • Japanese
    • Korean
    • Norwegian Bokmål
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Chinese
    • Spanish
    • Swedish
    • Thai
    • Turkish
    • Vietnamese

AlternativeTo Categories

Business & Commerce, Social & Communications

Apple AppStore

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  •   4.52 avg rating
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Our users have written 3 comments and reviews about Zendesk, and it has gotten 67 likes

Zendesk was added to AlternativeTo by metavida on and this page was last updated . Zendesk is sometimes referred to as Zendesk Support.