AskSpot is a conversational AI platform for e-commerce stores that combines a customer-facing chat agent with a back-office inbox agent. It handles product discovery, pre-sale advice, and customer support without requiring a human for most interactions.
The Chat Agent is embedded on the store's website with a single JavaScript snippet. It answers product questions using the store's own catalog data, descriptions, specifications, reviews, and FAQs, and offers conversational product search against the product feed so shoppers can describe what they need in natural language. It also handles order-related requests such as checking status, changing a delivery or invoice address, cancelling, retrying payment, and starting returns or complaints, and can hand structured, summarized cases off to a CRM, ticketing system, or email when a human is needed.
The Inbox Agent works at the level of the store's helpdesk or ticketing system (for example Thulium, Freshdesk, or the Allegro message center). It pulls tickets via API, classifies intent, retrieves the relevant data from internal systems, and then either drafts a reply, sends a full response, or performs an action such as reassigning, re-prioritizing, tagging, or moving a case between queues.
Both agents are multilingual and work across multiple channels, including on-site chat, email, marketplace inboxes, and social media. AskSpot integrates with any system that exposes an API and runs on Microsoft Azure OpenAI Service with GDPR compliance. It is offered as a subscription with usage-based pricing on top of a fixed monthly fee.
EU
Askspot 
