Gorgias Helpdesk

Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

Rule engine combining external variables & machine learning

Cost / License

Paid
Proprietary

Application type

Help Desk Platform

Origin

United States

Platforms

Online

Customer timeline, to see the history of the interaction with the customer

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Features

Customer service

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rajniwalia07 added Gorgias Helpdesk as alternative to Ignitvio
5 days ago
rajniwalia07 added Gorgias Helpdesk as alternative to YourGPT
5 days ago
HugBue07 added Gorgias Helpdesk as alternative to FreeScout
7 days ago
HudsonParker added Gorgias Helpdesk as alternative to Ignitvio
8 days ago
rajniwalia07 added Gorgias Helpdesk as alternative to YourGPT
11 days ago
ritwik_aurevia added Gorgias Helpdesk as alternative to Aurevia.io
16 days ago
nick_askspot added Gorgias Helpdesk as alternative to Askspot
about 1 month ago
omnistra added Gorgias Helpdesk as alternative to Omnistra
about 1 month ago
ReciteMail added Gorgias Helpdesk as alternative to ReciteMail
about 2 months ago
hotpik added Gorgias Helpdesk as alternative to Kolton AI
2 months ago

Gorgias Helpdesk information

Developed by
Romain Lapeyre
Licensing
Proprietary and Commercial product.
Alternatives
170 alternatives listed
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Supported Languages
- English

AlternativeTo Category

Business & Commerce

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Gorgias Helpdesk was added to AlternativeTo by romain_lapeyre on Sep 28, 2016 and this page was last updated Jun 25, 2025. Gorgias Helpdesk is sometimes referred to as Gorgias.

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What is Gorgias Helpdesk?

Gorgias is a helpdesk designed for large-scale support. It offers an excellent API to link your CRM and order management system. It enables managing all customer support interactions on one screen. Gorgias' machine learning suggests responses to common requests, classifies tickets automatically, and can automate responses to frequent requests.