Shared Inbox & Email Ticketing
Convert incoming emails into trackable support tickets with clear ownership and full conversation history.
Google Workspace & IMAP Integration
Connect multiple Gmail and IMAP email accounts simultaneously, including shared or department-based mailboxes.
No Per-User Mailbox Requirement
Reduce Google Workspace costs by allowing teams to work from shared or departmental inboxes instead of individual user mailboxes.
User Assignment & Access Control
Assign users to specific mailboxes and restrict visibility so users only see tickets or inboxes they are assigned to.
Per-User Email Signatures
Each team member uses their own email signature, ensuring customers always know who they are communicating with.
Custom Tagging & Categorization
Create mailbox-specific tags and categories to organize tickets and support custom workflows.
Custom Popup Notifications
Receive real-time, customizable popup notifications for ticket actions such as assignment, replies, and status changes.
Email Notifications on Ticket Replies
Automatically notify users by email when a ticket receives a reply, ensuring nothing is missed.
Comprehensive Reporting & Analytics
Track ticket resolution times, response delays, viewing time, and user activity to measure and improve support performance.
Resolution Time & Delay Settings
Configure ticket resolution thresholds and response delay tracking for better SLA management.
User Management
Create users, assign roles, and manage permissions with ease.
White-Label Support
Customize the platform branding for agencies or service providers offering client-facing support.
Full Technical Support Included
Hands-on assistance with setup, configuration, and ongoing support — including help with Google Cloud Console for Google Workspace integration.
Flexible Pricing & Scalability
Base subscription includes 8 users, with additional seats available per user and enterprise solutions available on request.
BDLP 
