Apps tagged with 'Itil Software'

Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

EcholoN is a modular Enterprise Application Framework for managing and automating IT, service and business processes across the enterprise.

LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...

Today’s ITSM software should improve work processes and empower customers to be self-sufficient. That's exactly what Clientele ITSM has to offer. It's a customer centric software suite that enables you to continuously improve your service.

If your business needs to log, track, manage, automate and escalate support issues, then please read on.

4me is a premium service management application for large multinational organizations and their external service providers.

A CMDB is a database which includes all informations about objects (i.e. servers, routers, locations, maintenance contracts), that are required for operating an IT infrastructure. Also the relationships between objects are stored (i.e. server a is placed on location b).

InProd is a configuration management solution specifically designed for the contact centre industry to reduce the risks and costs associated with configuration changes, within Genesys powered contact centres.