REI3 Tickets

Manage your IT, HR, customer service or any other request, with one or many teams - all within a central application. REI3 Tickets provides simple or complex request management as well as clear overview over ownership and ticket status.

Optimize your support processes with REI3 Tickets. Use templates to standardize recurring requests and capture all necessary information. Automated assignments based on context and keywords route every ticket to the right team.

Integrated mail processing allows you to efficiently communicate with users outside of the system, while the work log provides full visibility into every action taken. Define custom critiality levels, states, and ticket types to match your requirements.

This application runs on REI3, an open platform for enterprise applications. REI3 is free to use for personal and commercial uses. After installing REI3, download and install the REI3 Ticket application from the global repository and you can start creating tickets.

Features:

• Team-based management of requests with tickets
• Ticket templates with type-dependent inputs
• Automatic assignment of tickets based on context and keywords
• Various dashboards for agents
• Advanced mail processing (inbound and outbound)
• Notifications for defined events with customizable mail templates
• API profiles to quickly generate tickets & worklogs via REST
• Batch processing for administrators
• Integrated knowledge base
• Signable service reports with mail notifications
• Options to track time by ticket
• Support for complex workflows
• Attached tasks with support for checklists
• Parent-child features for combining requests
• Reusable text blocks for standard responses as well as signatures
• Public portal for external users
• Available in English and German