ProProfs Help Desk

ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.

When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.

When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.

The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features :

1. Canned responses and rule-based automated messages
2. Shared inbox
3. Ticket prioritization
4. Collaborative email
5. Issue tracking in one place
6. Timely response with child tickets
7. Tickets surveys
8. Email Integration
9. Instant support
10. Faster ticket resolution
11. Anytime, anywhere access
12. Incident management
13. No spot solution delays
14. Child ticket creation to track internal subtasks
15. Issue resolution progress review
16. Filters to sort by labels, milestones, assignee, priorities, and status
17. Option to add internal comments
18. No long cc emails
19. Easy to manage permissions, task assignments, and roles
20. Workflow rules’ set up around priorities, filters, and service level agreements