Signal9 icon
Signal9 icon

Signal9

AI-first ITSM and operational intelligence: alerts, on-call, incident, change, problem, and request management. Built to learn.

Signal9 collects alerts from any source into one operational workspace for triage, investigation, ownership, and response.

Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online
Page a person, a team, or pull in a group, without building a rotation spreadsheet first. Set urgency, see exactly who gets reached and how, then send.
Incident volume, concentration, repeat conditions, and response trends across your environment.
+3
AI investigation with the evidence and reasoning behind every recommendation.
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Features

Properties

  1.  AI-Powered

Features

  1.  Kanban Board
  2.  Real time collaboration
  3.  No Coding Required
  4.  Recurring Tasks
  5.  Ad-free
  6.  Import CSV Data
  7.  Spell Checking
  8.  Auto Responder
  9.  Dark Mode
  10. Slack icon  Slack integration
  11.  Team Collaboration
  12.  WebHook Integration
  13.  KPI Dashboard
  14. Microsoft Teams icon  Microsoft Teams Integration
  15.  Knowledge Base
  16.  Performance Monitoring
  17.  SMS Alerts
  18.  Metrics
  19.  On-Call Scheduling
  20.  Change Management
  21.  Incident Management
  22.  Automated escalations
  23.  Workflow Automation

 Tags

Signal9 News & Activities

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Signal9 information

  • Developed by

    US flagSignal9

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $179 and $1499 per month.

  • Alternatives

    7 alternatives listed

  • Badge

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  • Supported Languages

    • English
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Official Links

What is Signal9?

Signal9 is a modern IT Operations platform that unifies alert management, on-call, and IT service management (ITSM) for IT Operations, NOC, SRE, DevOps, and Platform Engineering teams. It is purpose-built for AI, not retrofitted.

What it replaces

Signal9 is an alternative to Opsgenie for on-call and paging, and to running separate alerting, on-call, incident, and ITSM tools side by side. One platform covers alert intake and triage, on-call and escalation, incident, problem, change, and request management, a knowledge base, automation, analytics, and collaboration in Microsoft Teams and Slack. It works with the monitoring and ticketing systems already in place, so there is no rip-and-replace project.

How it works

Alerts arrive by email forwarding or webhook. Signal9 parses, normalizes, deduplicates, and correlates them into events, with each alert's own history attached. Incidents, problems, changes, requests, and on-call response share the same operational identity, memory, and understanding, so every response starts with context instead of a blank page.

Signal9 On-Call handles schedules, urgency levels, escalation, and paging by push, email, Slack, SMS, and voice call, and shows who will be reached before a page goes out. Change management includes approvals, scheduling, and a preflight check on planned changes. Automation runs in Assist mode, executing approved actions as a co-pilot, or Autonomous mode, covering the gaps.

The ICDB instead of a CMDB

Instead of a CMDB nobody keeps current, Signal9 builds operational identity from real activity. This is the ICDB, assembled from live alerts, records, and human corrections, so it stays current by construction and there is nothing to groom. It handles operational correlation, where being right matters, and leaves compliance and asset management to a CMDB, where completeness matters.

AI that shows its work

AI agents assist on every record, with the evidence and reasoning shown. Cortex is Signal9's pattern recognition, it learns which signals matter, which clear on their own, and which precede incidents. The Rundown tells a team what needs a human, what handled itself, and what came back. Signal9 also runs an MCP server, so AI assistants such as Claude and ChatGPT can read the live board, get per-alert verdicts with evidence, check who is on call, and set up webhooks, scoped by API key.

Integrations

Alert sources include Splunk, Datadog, Grafana, Prometheus, Amazon CloudWatch, Azure Monitor, Google Cloud Monitoring, New Relic, Dynatrace, Elastic, Zabbix, Nagios, SolarWinds, PagerDuty, and Opsgenie, plus any tool that can send email or a webhook. Tickets can be created in ServiceNow, Jira, GitHub Issues, Zendesk, Freshservice, Linear, Azure DevOps, PagerDuty, and incident.io.

Pricing

Cloud-hosted, with no per-seat fees, unlimited users, no setup project, and the option to cancel anytime. A free trial and a live demo that needs no signup are both available.