Jira Service Management is described as 'Platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions' and is a it service management software in the business & commerce category. There are more than 25 alternatives to Jira Service Management for a variety of platforms, including Web-based, SaaS, Self-Hosted, Android and Windows apps. The best Jira Service Management alternative is Plane, which is both free and Open Source. Other great apps like Jira Service Management are Freshdesk, Zendesk, Coalesce360 and GLPI.
Open source alternative supporting project management, issue and task tracking, custom workflows, Kanban, list, calendar views, analytics, imports, secure encryption, Slack and GitHub integrations, Agile and Waterfall frameworks, and advanced customization.
United States
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
United States
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
United States
Coalesce360 is an Azure-native business operations platform that brings sales, service delivery, customer management, help desk, reporting, and IBM z/OS change and release governance into one connected system.
United States
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
France
EU
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
Israel
AgentDesk is an AI-powered support platform where autonomous agents resolve technical tickets by investigating code, writing fixes, running tests, and opening pull requests.
Australia
DGlide is a configurable operations platform that unifies Field Service Management, CRM, Service Desk, Field Sales, and Process Management — kept future-proof by our Living Service Model that adapts as your business evolves.
India
AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.
United States
KaliaOps is a multi-tenant SaaS platform for IT Service Management (ITSM) and Configuration Management Database (CMDB) designed for European businesses.
Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
United States
Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...
Poland