SupportLayer is a helpdesk and live chat platform built for teams that are tired of paying Zendesk or Freshdesk prices just to unlock the features they actually need.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
Jira Service Management Alternatives
Jira Service Management is described as 'Platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions' and is a it service management software in the business & commerce category. There are more than 25 alternatives to Jira Service Management for a variety of platforms, including Web-based, SaaS, Self-Hosted, Android and Windows apps. The best Jira Service Management alternative is Plane, which is both free and Open Source. Other great apps like Jira Service Management are Freshdesk, Zendesk, Coalesce360 and GLPI.
Alternatives list
Ticketed support and e-mail management
If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
United Kingdom
The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Android
- iPhone
- Android Tablet
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Linux
FyneDesk is a free customer support and ticketing platform to manage support tickets, knowledge base, and teams — without the complexity or cost of tools like Zendesk or Freshdesk.
Cost / License
- Free
- Proprietary
Application typeApplication types
Platforms
- Online
- Software as a Service (SaaS)
United States
+4
QuantumDesk is an AI-native customer support platform that helps businesses automate resolve support requests, assist agents with intelligent workflows, and scale customer support operations without increasing team size. It centralizes conversations into a single workspace.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
India
+2
Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
MuninX is a simple, cost-effective customer support platform built for businesses that want to handle support faster without the usual complexity. It combines easy setup, transparent pricing, and AI-first capabilities such as AI-assisted reply drafting, response improvement...
Cost / License
- Freemium
- Proprietary
Platforms
- Online
Netherlands
EU
DigitalCore unifies service data from fragmented systems into a single real-time dashboard, enabling service leaders to make strategic decisions in minutes instead of days.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- Software as a Service (SaaS)
Spain- EU
+3
Self-hosted help desk and ticketing system for IT support teams and anyone who needs to handle requests as tickets. Buy once per major version: no subscription, no per-agent fees. Runs on your own server or VPS, your data stays with you. Free 30-day trial with the full feature set.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Linux
- Online
- Self-Hosted
- Docker
Germany- EU
Multi-language helpdesk for EU teams: email-to-ticket, SLA with business hours, AI assistant, knowledge base. Free plan, no credit card.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Slovakia- EU
+1
