Verax Service Desk icon
Verax Service Desk icon

Verax Service Desk

Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

Verax Service Desk screenshot 1

Cost / License

  • Pay once
  • Proprietary

Application type

Platforms

  • Windows
  • Linux
Verax Service Desk screenshot 1
Verax Service Desk screenshot 2
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Features

  1.  Helpdesk Ticketing
  2.  SLA Monitoring
  3.  Incident Management

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What is Verax Service Desk?

Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

Verax Service Desk helps to:

*Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.

*Shorten incident resolution time based on experience-based information stored in the knowledgebase.

*Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.

*Monitor and report SLA (Service Level Agreements) compliance.

*Integrate service and support processes across multiple departments.