Jira Service Management Alternatives

Jira Service Management is described as 'Platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions' and is a it service management software in the business & commerce category. There are more than 25 alternatives to Jira Service Management for a variety of platforms, including Web-based, SaaS, Self-Hosted, Android and Windows apps. The best Jira Service Management alternative is Plane, which is both free and Open Source. Other great apps like Jira Service Management are Freshdesk, Zendesk, Coalesce360 and GLPI.

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Alternatives
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Alternatives list

  1. Excalibur - IT Portfolio Management icon

    Excalibur - IT Portfolio Management

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    Excalibur is an enterprise Request & Portfolio Management platform designed to manage the complete IT demand lifecycle — from request intake to project delivery.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • GB flagUnited Kingdom
    Requests Management
    Good alternative?
     
  2. SetyEvn icon

    SetyEvn

     Like

    Your self-hosted alternative to Zapier, ServiceNow, and custom AI plugins—built natively inside WordPress with zero external SaaS dependencies.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Wordpress
    • Self-Hosted
    • ES flagSpain
    • European Union flagEU
    ITSM and Agile
    Good alternative?
     
  4. Cenvero Orion icon

    Cenvero Orion

     Like

    Cenvero Orion is an AI support agent you can embed on any website. It answers customer questions instantly using your knowledge base, suppresses hallucinations post-inference, and automatically escalates complex issues to human agents with ticket creation.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Global
    Cenvero Orion screenshot 1
    Good alternative?
     
  5. Ad
    Screenshot
    Freshservice icon
    Freshservice

    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation ...

    https://www.freshworks.com
    Learn More
  6. qbilon icon

    qbilon

     Like

    qbilon is a unified asset data platform that automatically discovers IT assets, maps dependencies, synchronizes CMDBs, and provides monitoring insights across hybrid IT environments.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    • DE flagGermany
    • European Union flagEU
    Heatmap - Devices & Sensors
    Good alternative?
     
  7. EasyVista icon

    EasyVista

     1 like

    EasyVista - comprehensive, modular and integrated

    • IT Service Management
    • IT Asset Management
    • IT Financial Management
    • IT Project Management.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
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