SupportBee icon
SupportBee icon

SupportBee

Turns email into shared tickets for assignment and follow-up. Teams use private comments, draft replies and labels, while customers can use a portal to create or track requests. Knowledge bases support self-service, while reports and an audit trail track activity.

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Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
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What is SupportBee?

SupportBee is a customer service platform that uses an email ticketing system. It offers a shared inbox for teams to assign tickets, comment privately, and track progress without customer visibility. Each team member can see their assigned tickets, privately discuss issues, share draft replies, and label tickets to identify customer inquiry trends.

The platform converts emails into tickets through the Team Inbox and includes a Knowledge Base for publishing answers to common customer questions. A private knowledge base can also be created for team use only. The Customer Portal feature lets customers submit, track, and manage support tickets, and create customer groups for organization-wide ticket visibility.

SupportBee is designed for easy collaboration and supports Gmail-compatible keyboard shortcuts and real-time updates. The setup process is quick and simple, and the platform can be accessed via desktop, mobile, and email notifications. It also offers features like performance reports for agents, teams, and labels, customer satisfaction ratings, and an audit trail for accountability and tracking ticket progress.