Helpy.io icon
Helpy.io icon

Helpy.io

Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

Helpy.io screenshot 1

Cost / License

  • Freemium (Subscription)
  • Open Source (MIT)

Application type

Platforms

  • Mac
  • Windows
  • Linux
  • Online
  • iPhone
  • iPad
  • Self-Hosted  [https://github.com/helpyio/helpy](https://github.com/helpyio/helpy)
  • Software as a Service (SaaS)
Helpy.io screenshot 1
Helpy.io screenshot 2
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Helpy.io screenshot 3
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Features

  1.  Support for Bootstrap
  2.  Multiple languages
  3.  Live Support Chat
  4.  Knowledge Base
  5.  Web-Based
  6.  Private Chat
  7.  Helpdesk Ticketing

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Helpy.io information

  • Developed by

    Unknown

  • Licensing

    Open Source (MIT) and Freemium product.

  • Pricing

    Subscription that costs up to $99 per month + free version with limited functionality.

  • Written in

  • Alternatives

    157 alternatives listed

  • Badge

    Get an embeddable badge for Helpy.io

  • Supported Languages

    • English

AlternativeTo Categories

Business & Commerce, Social & Communications, Development

GitHub repository

  •  2,470 Stars
  •  489 Forks
  •  230 Open Issues
  •   Updated  
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Official Links

AppStores & Other Links

What is Helpy.io?

Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy, and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep your data safe.

Helpy Pro is open core- based on the popular open-source project of the same name. It has been installed over 500,000 times, with both the open-source and pro version in use around the Globe.

Customer Support Features

  • Stay organized with ticketing that includes custom views, queues, and SLAs
  • Gain operational efficiencies with auto-assignment, real-time notifications, and automations
  • Provide a customizable customer help center and knowledge base that can be open or password protected
  • Collaborate with team groups, tagging @mentions and followers
  • Advanced reporting to help you optimize your content and operations
  • A full API for building deep integrations into your existing application stack
  • Support for 20+ languages

Security, Privacy, and Compliance

  • GDPR compliance features to manage customer privacy
  • An open-source codebase that you can review and contribute to
  • Host on any public or private cloud, even on-premise in your own datacenter
  • Keep control of and maintain ownership of your data at all times
  • Avoid compliance chain hell with no third party dependencies
  • Rest assured no one is “looking over your shoulder”
  • Set and follow internal data retention policies, including backups
  • SAML single sign-on