Helprace icon
Helprace icon

Helprace

Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

Help Desk Admin Panel

Cost / License

  • Paid
  • Proprietary

Application type

Platforms

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • Android Tablet
  • iPad
Knowledge Base User Portal
Reporting
+2
Feedback System, Community User Portal
Helprace alternatives  
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Features

  1.  Portable
  2.  Multiple languages
  3. WordPress icon  WordPress Integration
  4.  Helpdesk Ticketing
  5.  Customer service
  6.  Workflow Automation

 Tags

Helprace News & Activities

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Helprace information

AlternativeTo Category

Business & Commerce

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Our users have written 1 comments and reviews about Helprace, and it has gotten 10 likes

Helprace was added to AlternativeTo by vitaliyverbenko on and this page was last updated . Helprace is sometimes referred to as Satisware. 

Comments and Reviews

   
Diofant
0

Helprace is an easy to use solution for both our customers and our agents.

The customer portal is simple for our customers to register and submit issues. Easy customisation allows fine tuning.

vitaliyverbenko

Thanks for the kind words, Diofant :)

Review from a new or low-activity account — shown here, but not counted in the app rating.

Featured in Lists

Ideation Collaboration

Collect, organize, evaluate and prioritize team insights so you can continually improve what you deliver.

List by Jezebelisgone with 68 apps, updated

Official Links

What is Helprace?

Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

Full ticket management, reporting, contact system. Helprace features workflows, case rules, saved actions, agent collision, internal notes and real-time ticketing. Fully customizable email properties, templates, accounts, signatures. Make it look like email to your customers.

Wow your customers using the best customer service app around! Helprace gives end-users 4 intuitive feedback categories: 1) ask a question 2) share an idea 3) report a problem or 4) give praise. Build a knowledge base, a custom FAQ site. Set portals as public, private or usable for staff only.