Kommunicate Intentive Technologies

The way customer conversations and support is done has been broken, redundant, and time and cost inefficient. And Kommunicate aims to correct it. Kommunicate is a modern customer communication software for real-time, proactive and personalised support for growing businesses. Kommunicate is a one-stop solution for all your customer support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, website chat, support agents, team conversations, customer delight aspects all at the same place.

Kommunicate comes with a bunch of features that ensures a delightful experience for your customers and helps you convert website visitors into active users:

Real-time support: Make it easier for your visitors and users to reach you with an instant website and in-app support.

Message Shortcuts: Quickly respond to generic user queries using message shortcuts. Easily create and manage templated messages from your dashboard.

Welcome Messages: Create custom and conditional welcome messages based on whether your customer support agents are online or offline.

Bot Integration: Automate and speed up your customer service by integrating AI-powered chatbots. Provide a real-time solution, reduce response rate and delight customers.

Conversations: Manage all your customer queries from a centralized dashboard. Easily manage and assign agents to cater user conversations.

Dashboard: A powerful dashboard to see, analyze and act upon your customer conversation data. Helps you analyze the performance of support agents as well.

Team: Manage team roles, group conversation and internal team conversations at the same place for quick and efficient support.

Dynamic FAQs: Curate a customer-driven knowledge base that is based on the frequency and popularity of questions asked and keywords searched.