ServiceDock

ServiceDock makes it easy and efficient for your agents to handle customer support via key digital channels like messaging apps, social and web chat in one simple dashboard. This helps you improve customer satisfaction and double agent productivity, which reduces customer churn and support overhead.

Key Differentiators: => all our channels are optimised for mobile messaging but work equally well on desktop devices => agents can handle multiple chats across different channels without changing their workflow => integrated social listening means you can easily transfer public queries into private conversations => integrated asynchronous web chat so you can cater to customers who do not use messaging or social platforms => built in surveys and reporting means you can see the uplift in customer satisfaction and measure the increase in agent productivity

ServiceDock has been built to enterprise standard in terms of security, features and reporting. We count large brands like SKY among our customers and we would love the opportunity to work with you.