Live Assist for Microsoft Dynamics 365 icon
Live Assist for Microsoft Dynamics 365 icon

Live Assist for Microsoft Dynamics 365

An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.

Inside Dynamics 365

Cost / License

  • Paid
  • Proprietary

Application type

Platforms

  • Online
  • Software as a Service (SaaS)
Conversation Builder
Omnichannel
+2
Full Integration into Dynamics 365 with Single Pane of Glass
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Features

  1.  Omnichannel messaging
  2.  Co-browsing
  3.  AI Chatbot
  4.  Customer service
  5.  Live Support Chat
  6.  Cloud based
  7.  WebRTC
  8.  Ad-free
  9.  Marketing Automation
  10.  No Coding Required
  11.  Cloud Sync
  12.  No registration required
  13.  Dark Mode
  14.  No Tracking
  15.  Live chat for websites

 Tags

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Comments and Reviews

   
richard-bagnall
0

LAD365 is the perfect Dynamics chat and messaging solution. Keeps your agents within Dynamics whilst keeping all your essential data for storing withing your MS Dynamics CRM. It has the powerful backend conversation and engagement builders too.

Review from a new or low-activity account — shown here, but not counted in the app rating.
shealt
0

Everything works smoothly within Dynamics. Your agents can easily use the widget and Dynamics apps from one screen. Plus, you’ll get great technical support!

WS B
1

Live Assist for Microsoft Dynamics 365 is a great customer support tool providing your agents with everything needed to deliver superior customer experience. I like the Voice and Video feature for on the spot escalations. And the expanding AI features that have safeguards so you can feel safe and secure using it.

shchebyvovk
2

Hi quality level

Review from a new or low-activity account — shown here, but not counted in the app rating.
SDozono
1

It is a real enterprise solution that is widely used in various industries.

ranastaana
1

I like how this omnichannel customer service tool gives great value for the cost. Its integration with Dynamics 365 improves efficiency, and features like co-browsing, messaging, voice, and video make communication across channels smooth. It's a solid option for simplifying customer interactions while delivering a high-quality experience without breaking the budget.

cba-jm
1

Integrates well with Dynamics 365

Official Links

What is Live Assist for Microsoft Dynamics 365?

Live Assist for Dynamics 365 is used by customer service teams to deliver customer service across all channels. It is integrated with Microsoft Dynamics 365 and powered by LivePerson's Conversational Cloud.

Key Features: • Omnichannel Engagement: Connect with customers via website messaging, SMS, social media, and more. • Resumable Conversations: Continue interactions anytime, even if agents or customers are offline. • AI-Driven Assistance: Build no-code bots to answer questions and guide customers with human-like responses. • Unified Interface: Manage all interactions directly within Dynamics 365 • Integrated CRM: Link conversations to cases, leads, and customer records in Dynamics 365. • Enhanced Collaboration: Co-browsing, file sharing, and video calls—while keeping data secure.

Live Assist for Microsoft Dynamics 365 Videos

Live Assist for Microsoft Dynamics 365 information

Our users have written 7 comments and reviews about Live Assist for Microsoft Dynamics 365, and it has gotten 11 likes

Live Assist for Microsoft Dynamics 365 was added to AlternativeTo by cba-jm on and this page was last updated .