MetaCaseDesk icon
MetaCaseDesk icon

MetaCaseDesk

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.

Cost / License

  • Paid
  • Proprietary

Platforms

  • Online
  • Self-Hosted
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What is MetaCaseDesk?

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.

Office 365 customers have an option to use MetaCaseDesk on MetaOption Cloud, and an optional sync component syncs the data back to their Office 365 SharePoint Online lists and libraries.

MetaCaseDesk has two major portals. Support User portal allows supports users to login, create, manage and track tickets. Customer portal allows users to login into a secure SharePoint website and report/track incidents/cases. Supported authentication modes for customer users are Active Directory (AD), Cross Domain Authentication, Custom Login/Password, and Web Services. Thus, System setting allows users to view ticket through a secure link without logging into the system.