Nova360 by OptivaAI icon
Nova360 by OptivaAI icon

Nova360 by OptivaAI

Nova360 is an enterprise AI customer support platform that automates voice and chat interactions using SOP-driven conversation flows, analytics, and seamless human handoff.

Cost / License

  • Pay once or Subscription
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
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Nova360 by OptivaAI information

  • Developed by

    IN flagOptivaAI

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    One time purchase and / or subscription.

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  • Supported Languages

    • English
    • Hindi
    • Arabic
    • Indonesian
    • Thai
    • Vietnamese
    • French
    • Spanish
    • Portuguese

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What is Nova360 by OptivaAI?

Nova360 is an enterprise AI customer support platform designed to automate customer interactions across voice and chat. It enables organizations to convert standard operating procedures (SOPs) into automated conversation flows, allowing consistent handling of high-volume customer inquiries without relying on rigid IVR menus or scripted responses.

The platform supports natural, sentiment-aware interactions and is built to manage real-world conversations where customers may interrupt, change context, or require clarification. Nova360 continuously maintains conversational context, ensuring interactions remain coherent and aligned with defined workflows.

Nova360 provides real-time transcripts and conversation summaries, giving teams visibility into automated interactions while preserving full context when conversations are escalated to human agents. Human handoff is a core capability, ensuring complex, sensitive, or low-confidence interactions are transferred seamlessly without breaking the customer experience.

Built-in analytics help organizations monitor performance, identify trends, and refine automated workflows over time. Nova360 is suited for enterprises and mid-size organizations seeking to scale customer support operations, reduce manual workloads, and improve response consistency across voice and chat channels.