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parcelLab

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.

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Cost / License

  • Pay once
  • Proprietary

Platforms

  • Software as a Service (SaaS)
Customer service portal
Operations analytics
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What is parcelLab?

parcelLab is the leading Operations Experience Management platform globally.

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 500+ brands worldwide, including IKEA, Bose, Puma, Farfetch and Nespresso.

With offices in Munich, London, Paris and New York, we have been highlighted by the Financial Times as one of the fastest growing technology companies in 2021.

It’s all in a day’s work for us:

  • Monitoring over three million shipments per day
  • Actively managing operations experiences in 153 countries across the globe
  • Sending around seven million proactive, personalized, event-driven emails
  • Tracking shipping data from more than 150+ carriers worldwide, including DHL, FedEx & DPD
  • Creating over 30 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

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