PersoniWay icon
PersoniWay icon

PersoniWay

An AI-powered platform for field service teams in building automation. It streamlines ticketing, dispatch, and troubleshooting with instant access to drawings and schemes.

Secured storage for drawings

Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
Insights for engineers
Smart ticketing for engineer
+3
Wizard for faster onboarding
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What is PersoniWay?

PersoniWay is an AI-powered field service platform built for building automation (BAS/BMS) contractors, systems integrators, and technical service teams.

It combines smart ticketing, automated dispatch, and real-time field support into one tool — helping technicians resolve service issues faster, with instant access to technical drawings, wiring diagrams, and a built-in AI assistant.

💡 Key Features:

AI-Driven Ticketing – auto-generates service tickets with relevant context Smart Dispatch – assigns jobs based on location, skills, and equipment Instant Drawing Access – links floor plans, wiring diagrams, and specs to each job AI Assistant – helps techs troubleshoot in the field Built-In Calling – voice support between techs and engineers Call Summaries & Analytics – structured reports from each site visit Knowledge Hub – internal library of controller specs and wiring standards

PersoniWay is an alternative to legacy service platforms or general-purpose FSM software — specifically designed for the needs of BAS/BMS and field automation teams.

Currently in pilot phase with teams in the U.S., the platform is open to early users and feedback.

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