PostCenter

PostCenter is a help desk for online customer service in clients favorite digital channels. It allows you to attend to different clients through various agents and in different channels, all at once and in one place.

PostCenter integrates with:

• WhatsApp
• Facebook
• Twitter
• Instagram
• Online Chats
• Email
• App Store
• Google Play

It allows the client to choose how to communicate, without it being an extra complication for your support team.

It can be integrated with your firms CRM, allowing omnichannel profiles of clients

It creates, measures & manages: Creates tickets & defines service levels Coordinates the team Generates real time, downloadable indicators for Business Intelligence Automatically distributes workload Creates business rules & automatic notifications Has the ability to audit cases as it has complete records

Centralised & Collaborative Management: Derivations between agents in just one click Coordinated customer service from different areas of the business Standardization of processes and the creation of protocols Time saving through automating processes Optimization of resources with one scalable platform Measures the quality of service in just one dashboard

Improve results & reduce costs

With PostCenter you can simultaneously attend to different clients assign different agents to each communication channel, thus obtaining a better performance with less resources. 3x productivity increase* 50% cost reduction* *In comparison with telephone assistance

Multiply the benefits by integrating BotCenter chatbots, automating client conversations, transferring requirements to agents when necessary. In addition, it allows you to rely on 24/7, instant customer service.

The solutions we offer at Adere.so are designed for firms with large digital contactability & generate over 100 digital client conversations a day. For this reason, our PostCenter plans start with a minimum contract of 3 user licences, each one for a price of 100 USD per month.