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ProHance

Next Generation Omni-Channel Operations Management Platform. ProHance helps you view your operations holistically and identify opportunities for collaboration & optimization across your Enterprise.

ProHance's Key Modules : - Work Time - Work Output - Workflow Management - Workforce Management - Advance Analytics - Screen Recording

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Windows
  • Android
Workflow Management : Customisabe workflow management capability allows you to set up your business process in the platform. ProHance prioritize jobs basis key parameters, enables skill based routing and captures the status of each task that helps manage work effectively in real time.
Work Output : Provides a comprehensive view of business output delivered at an individual and team level. Help compare performance by leveraging reports like quadrant analysis, heat maps and scatter plots.
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Screen Recording : Provides screen capture on demand, basis a set of configurable rules. Multiple benefits around coaching, Management and process documentation.
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Features

  1.  Built-in Workflow Management
  2.  Screen Recording
  3.  Advanced user analytics
  4.  Work management
  5.  Employee Performance Management

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ProHance information

  • Developed by

    GB flagJamocha Tech Pvt Ltd

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $6 and $12 per month.

  • Alternatives

    1 alternatives listed

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  • Supported Languages

    • English
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What is ProHance?

ProHance is a global operations management platform that helps provide visibility in your operations on a real time basis.

ProHance helps you view your operations holistically and identify opportunities for collaboration & optimization across your Enterprise. It helps you unlock the full potential of your Human Capital and Digital Investments by identifying how your teams spend time that impacts your customers and enterprise. The visibility and actionable analytics ProHance provides helps operations become more Lean, Agile and Customer Centric.

KEY MODULES OF PROHANCE :

  1. Work Time : Work time comprises of time and utilization analysis to help enterprises improve employee and team performance, time efficiency, and productivity levels.

  2. Work Output : Work output module helps in time and motion studies to drive productivity improvements.

  3. Workflow Management : A light weight Workflow Management module to help transaction based organizations measure per transaction time accurately to improve AHT (Average Handling Time) and throughput.

  4. Advanced Analytics : Drive Lean initiatives, Asset Optimization and Partner Spend Management through Advanced Analytics to help identify leakages contributed by poor customer service, low employee productivity, loss of business, and high business costs.

  5. Screen Recording : Screen Capture or Recording module in ProHance can help organizations capture screen on demand, basis a set of configurable rules.

  6. Workforce Management : Provides multiple benefits like forecasting, capacity planning, scheduling and real time management.

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