ProProfs Chat
43 likes
Facilitates instant support, personalized shopping with targeted offers. Proactively engages visitors, integrates with major tools, monitors performance, and reduces call expenses.
Cost / License
- Freemium (Pay once)
- Proprietary
Application type
Platforms
- Mac
- Windows
- Linux
- Android
- iPhone
- iPad
- Android Tablet
Features
ProProfs Chat News & Activities
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What is ProProfs Chat?
ProProfs Chat Videos
ProProfs Chat information
Developed by
ProProfs.com Licensing
Proprietary and Freemium product.Pricing
One time purchase (perpetual license) that costs up to $10 + free version with limited functionality.Alternatives
114 alternatives listedBadge
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AlternativeTo Categories
Business & Commerce, Social & CommunicationsApple AppStore
- Updated
- 1 avg rating
Comments and Reviews
Reports and analytics is the feature that i adore the most as it helps to keep a track of all my operators & chats.
The tool has been really useful in allowing our team to offer highly personalized conversations. We use chat transcripts to get a detailed view of our customers’ past interactions. Moreover, another great feature is intelligent routing which can be used to transfer chats to the relevant live chat agent for extended support.
ProProfs Chat is an effective solution for boosting customer engagement on your website. Even when a visitor is about to exit your website, ProProfs Chat makes sure to make the most of their presence. You can obtain valuable insights into the customer experience through detailed post-chat surveys and identify improvement opportunities, eventually leading to increased sales.
We love how ProProfs Chat can be customized to deliver a more personalized customer experience. There are over 100 settings that can be configured to tweak the shape and style of the chat widget. Using CSS, we can change the color and font and even add our own logo so the widget matches our brand’s aesthetics.
We use this live chat solution to set up automated greetings for website visitors. It also enables us to create chatbots for 24/7 automated support for our customers.
We have been able to provide our customers with 24x7 support through ProProfs Chat. It comes with pre-designed templates that can be tailored for different uses, such as ticket creation, appointment booking, and lead generation.
I'm glad to hear that ProProfs Chat has worked well for you! It's always a good idea to use tools like these to track your chat operators' performance and ensure that they provide the best possible service to your customers. By keeping an eye on metrics like active hours, missed chats, and response time, you can identify improvement areas and ensure that your chat operators are meeting your standards. Additionally, integrating with Google Analytics can provide you with even more valuable data to help you understand how your chat service is performing.