Raiseaticket icon
Raiseaticket icon

Raiseaticket

Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

Raiseaticket screenshot 1

Cost / License

  • Free
  • Proprietary

Application type

Platforms

  • Software as a Service (SaaS)
Raiseaticket screenshot 1
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Features

Properties

  1.  Clean design

Features

  1.  Email automation
  2.  Cloud based
  3.  Realtime Reports
  4.  Real-time dashboard
  5.  SLA
  6.  Remote Support
  7.  Helpdesk Ticketing

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AlternativeTo Categories

Business & Commerce, Network & Admin

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Our users have written 2 comments and reviews about Raiseaticket, and it has gotten 3 likes

Raiseaticket was added to AlternativeTo by kias on and this page was last updated .

Comments and Reviews

   
shokinatarajan
0

I'm using raiseaticket. It's really simple and powerful tool for business.

Review from a new or low-activity account — shown here, but not counted in the app rating.
kias
1

Simplicity is the ultimate in sophistication of Raiseaticket. All the important features are very good to use.

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What is Raiseaticket?

Raiseaticket is a 100% free web-based helpdesk solution. It has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government, Healthcare, Insurance, Managed Service providers and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations. Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents. It has the capability of delivering insights and holistic monitoring of support operations to supervisors and management through a powerful dashboard with an extensive set of reporting tools. The platform allows for the use of service level agreements (SLAs) that define the level of expected service you deliver to your customers.

Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Raiseaticket provides detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting. Notifications allow supervisors and management to monitor customer support through notifications and trigger-based alerts that you can customise and apply selectively.

Customer support agents interact with customers through a unified web portal that handles customer communication through web or email channels while maintaining internal or contractual service level agreements (SLAs). The unified portal allows you to transfer requests between departments and agents that can handle specific requests while eliminating the risk of tickets remaining unaddressed.