Servetel is a cloud-based call management solution which handles all the call center operations from call recording, call monitoring to call tracking. The major products include Toll-free number, Virtual number and IVR which efficiently enhance the business communication by using several enticing features.
Here are a handful of features that demonstrate how they facilitate the call management system:
Call Tracking
All your business calls are tracked, be it an inbound call, outbound call or a missed one. This eliminates the concern of leads being missed and subsequently enhances the customer experience.
Call Recording
Call recordings help you keep a track of the conversation that happens between the customer and the agent. It also helps to guide and train your employees on the areas that they need to focus on.
SMS Alerts
You can notify your agents about the missed or unanswered customer calls on your business phone number with the help of SMS alerts.
Live Call monitoring
With live call monitoring feature, you can keep an eye on the live status of active, missed, on-hold and disconnected calls in real-time. This also helps to evaluate the performance of each agent.
Call Analytics
Call analytics provides you with detailed information about your call insights that take place at your business phone system. It gives details about call timing, duration of the call etc.
Any business would not want to miss leads as it affects the ROI of the business. Hence, an efficient call management system is an all-in-one solution for business communication.
Comments and Reviews
Servetel services are very fast and answered all our queries during the demo meeting. Sales Engineer Ms. Shivangi provided an excellent support until we get onboarded. Servetel portal is very easy to setup the things on our own. Will recommend Servetel to our friends. Good Job Servetel !!!
Good one service
Servetel communication services are very fast and they help us a lot. Will recommend all of you to look forward to this company for any communication services.
Fast and Good Service, User Friendly, Awesome Experience with Servetel Team Members, Keep it Up. and Thanx a lot for your Support
Servetel communication pvt ltd is such a great Tele service provider..i have recently started my ivr system and toll free number with them and i am totally satisfied with them... specifically that lady named shivangi jha she is very very talented and smart lady...she did all those works very carefully...i am looking forward to do more work with your company...good luck servetel
Best service provider company
Excellent customer support service
Prompt, quick and really responsive.
Pawan, was really apt and has really been on toes.
All went through in just 3 days and our company's toll free number is now active.
Efficient, Highly impressed.