SLA Time and Report icon
SLA Time and Report icon

SLA Time and Report

SLA for Jira Service Management, Jira Software, and Jira Core issues ? Increase your team efficiency with SLA goals.

Time to SLA Report Track your SLAs issues and get automatically generated reports easily.

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
  • Jira
  • Software as a Service (SaaS)
Flexible SLA conditions Set SLA timer conditions, calendar and multi-cycle option. ?onfigure SLA time goals with highlights and automation action.
SLA Statuses in Graphs View Get chart views about exceeded, met, and in-progress issues. ?opy JSON URL for any SLA chart and use it as a source for external clip builders (e.g., Klipfolio, Geckoboard).
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Features

  1.  SLA
  2.  Jira

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SLA Time and Report was added to AlternativeTo by SaaSJet on and this page was last updated .
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What is SLA Time and Report?

Trusted by 200+ customers (including Grammarly, Regus, Teva) from 28 countries.

This add-on lets you customize SLA timers to your Jira issues:

Specify your SLA with flexible Start/Stop/Pause conditions according to your issue fields (Comments, Statuses, Assignees, Labels, Issue Types, etc.) Set Multi-Triggers with time limits and escalations: notification, changing reporter, priority, status. Add Custom fields to create Gadgets for Jira Dashboard, export data to Confluence, and filters issues by JQL search Create Multiple Calendars to exclude non-working hours Set Multi-Cycle options to take the cumulative sum of the duration of all issue cycles. Get SLA Time Reports in table and chart view. Monitor SLA time for each ticket in every Issue View Panel. This option is also available for Jira mobile. Export SLA data as XLSX or CSV file. Add-on works for Jira Software, Jira Core and Service Management.

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