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TextSMS4Dynamics icon

TextSMS4Dynamics

TextSMS4Dynamics is a communication tool that seamlessly combines SMS functionality with Microsoft Dynamics 365 CRM. This integration enables businesses to engage with customers directly within the CRM platform.

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Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online  Dynamics 365
Block messages
CRM records
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Features

  1.  Marketing Automation
  2.  Integrated Chat
  3.  Text messaging
  4.  SMS Messaging

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AlternativeTo Categories

Social & Communications, Business & Commerce

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What is TextSMS4Dynamics?

TextSMS4Dynamics is an innovative app that seamlessly integrates SMS with Microsoft Dynamics 365 CRM. This tool enables organizations to leverage the personalized marketing and sales capability of SMS within their Dynamics environment, improving personalized engagement, higher open rates, and quick response. CRM users can send and receive SMS messages, communicate promptly, send pictures or emojis during messaging, and automate messages based on actions made within CRM.

Key Features of TextSMS4Dynamics:

  • Two-Way Messaging: Send and receive messages directly from Microsoft Dynamics 365 CRM.
  • Automated Communication: Set up trigged-based automated messages in Dynamics 365 CRM based on updates and actions.
  • Image and emoji sharing support: Send images and emojis along with text to enrich the conversational experience with clients within the CRM environment.
  • Access Historical Conversations: Store and access conversation history records daily in Microsoft Dynamics 365 CRM.
  • Template-based Messaging: You can create customized message templates within Dynamics 365 CRM. This allows you to be consistent and send personalized customer messages and saves time.
  • Notifications and Messages: Get prompt notifications and updates from the Message Account on CRM, keeping users informed of any incoming messages.
  • Convert Conversations to Entities: You can convert SMS conversations into any OOB or custom entity.
  • Boost Customer Engagement: Leverage messaging service for personalized customer engagement, such as sending notifications, updates, or marketing campaigns from Microsoft Dynamics 365 CRM.

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