ultimate.ai

Ultimate.ai is a case automation and agent guidance tool for the most common support tools including Salesforce, Zendesk and Freshdesk, powered by artificial intelligence. Install the Ultimate.ai app if you want:

• Faster response times and AHTs
• Deflect over 30% of tickets
• Boost agent productivity by 25%
• Automatic ticket categorization and routing
• Provide 24/7 multilingual support

Join leading businesses Zalando, Finnair and Telia in instantly delivering exceptional customer experiences at scale.

• Suggest Answers Ultimate.ai learns from your historical chat data to provide answer suggestions for your agents in real time. Instantly boost agent productivity in customer service; reduce average handling times (AHT) by over 30% and scale number of agent conversations per hour by over 25%.

• Automate Cases Provide multilingual, 24/7 support for your most repetitive cases and actions. Automate processes entirely with powerful integrations to the backend systems needed to resolve the case.

• NLP Analytics Get real time analytics on what customers are asking with Ultimate.ai Dashboard. Track AI and agent performance, identify case trends and give your admins x-ray vision to tackle problems at the source before they impact more customers.

Want to see Ultimate.ai in action? Get in touch and schedule a demo - contact@ultimate.ai