Viewabo

Viewabo provides a service that allows customer support agents to request access to smartphone cameras so that customers can send live-streamed video of issues without using an app, making it faster for agents to understand and resolve customer issues. Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly. Viewabo’s mission is to make remote support better than in-person support. The start of that journey is to provide support agents with the ability to see what their customers see making it faster to understand and resolve issues remotely compared to traditional methods with email, chat, or phone.