WISMOlabs icon
WISMOlabs icon

WISMOlabs

Context-aware post-purchase platform for ecommerce shipment tracking, branded tracking pages, adaptable notifications, analytics, and returns.

Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
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What is WISMOlabs?

WISMOlabs is a context-aware post-purchase platform for ecommerce retailers shipping 500 to 20,000+ orders per month. It combines order, shipment, carrier, and customer context to determine whether action is needed and which response is appropriate. After the decision is made, adaptable templates tailor the message, content, timing, and customer experience to the order, shipment, customer, carrier, and applicable business rules.

The platform includes shipment tracking, branded tracking pages, email and SMS shipment notifications, webhooks, delivery and carrier analytics, returns management, post-purchase engagement, and integrations with Shopify, BigCommerce, WooCommerce, Magento and Adobe Commerce, APIs, and custom systems.

WISMOlabs customers typically reduce Where Is My Order inquiries by 70-90%. Results vary based on shipment profile, the existing customer experience, and implementation.