USU Knowledge Management

2 likes

USU’s knowledge management solution offers mid-sized to large organizations an enterprise-grade, AI-powered knowledge management platform purpose-built for customer service and service desks.

Cost / License

Paid
Proprietary

Origin

Germany
EU

Platforms

Online
Self-Hosted
Software as a Service (SaaS)

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2likes

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Features

Knowledge Management
AI Chatbot
Custom workflows
Decision trees
Customer service
Multiple languages

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USU Knowledge Management information

Developed by
USU AG
Licensing
Proprietary and Commercial product.
Alternatives
2 alternatives listed
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Supported Languages
- English

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Our users have written 1 comments and reviews about USU Knowledge Management, and it has gotten 2 likes

USU Knowledge Management was added to AlternativeTo by unymiraUSU on Feb 17, 2018 and this page was last updated Nov 2, 2023.

Comments and Reviews

Jarrod Davis

★★★★★

Aug 1, 2019

It's more than just a knowledge base, but an entire platform for customer service. It's particularly great in call centers/customer service since it offers elearning, testing, chatbots, self-service, CRM integrations with zendesk and salesforce etc.

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What is USU Knowledge Management?

USU’s knowledge management solution offers mid-sized to large organizations an enterprise-grade, AI-powered knowledge management platform purpose-built for customer service and service desks. A single source of truth delivers accurate, quality-assured and current support information that increases efficiency, reduces operational costs and improves experience of both customer and service or support agents.