Steps Recorder icon
Steps Recorder icon

Steps Recorder

Steps Recorder (called Problems Steps Recorder in Windows 7), is a program that helps you troubleshoot a problem on your device by recording the exact steps you took when the problem occurred.

User Interface

Cost / License

  • Free
  • Proprietary

Application type

Alerts

  • Discontinued

Platforms

  • Windows  Windows 7 built-in
Alternatives  
Discontinued

Steps Recorder will not receive further updates and is planned for removal in a future Windows release: https://prod.support.services.microsoft.com/en-us/windows/steps-recorder-deprecation-a64888d7-8482-4965-8ce3-25fb004e975f

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Steps Recorder was added to AlternativeTo by isamux on and this page was last updated . Steps Recorder is sometimes referred to as PSR. 
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What is Steps Recorder?

Troubleshooting errors for a remote user can be very difficult since you can’t actually see what’s happening on the remote system. Often it comes down to a user saying he didn’t click a button, open a program, close a program, or so on. The new Problem Steps Recorder (PSR.exe) allows you to see exactly what’s going on, documenting every action that takes place on the system experiencing problems.

The Problem Steps Recorder tool is a simple screen capture utility that grabs screenshots whenever a mouse move or click is made and documents all the data into a zipped MHTML report page that can be sent off directly to the help desk. Every step of the user’s actions is logged complete with a screenshot with the item highlighted, and it even allows the user to provide commentary on specific details.