Request Tracker is described as 'RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Request Tracker for a variety of platforms, including Web-based, Self-Hosted, Windows, Linux and SaaS apps. The best Request Tracker alternative is Redmine, which is both free and Open Source. Other great apps like Request Tracker are JIRA, Trac, osTicket and Linear.
Tara helps teams focus on their release cycle and meet their sprint goals. With predictions, Tara delivers insights around your development data, to accelerate software delivery milestones.
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
Task Management, Release Planning and Collaboration tool for software dev teams, standalone professionals and enthusiasts. Supports Scrum and includes Kanban board, Burndown chats, change and history tracking, time tracking and progress tracking.
PlanShell offers professional Redmine (project & tracking management) hosting service secured with automatic backup including agile support well integrated with GIT/SVN and time & issues tracking system with helpdesk and other helpful features.
KIX is an open source browser based service system for tasks like IT service, technical service, maintenance and repair and customer service. KIX can run run on-premise (in-house) or in a cloud.
System Center Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices.
Create & Manage your New Business (or) Product Development activities with your team by collaborating effectively.
Full Help is a full-featured, self-hosted help desk solution. A help desk & knowledgebase software for your business that you pay for just once and installs on your own server. Supports email, live chat, contact form, and API conversation channels.
coreBOS is a very flexible and powerful software application designed to easily adapt to the requirements of your business.
Say goodbye to boring bug reports. Disbug lets you report bugs with video narration, screenshots, console logs, network logs, user events and more
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