Request Tracker Alternatives

Request Tracker is described as 'RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Request Tracker for a variety of platforms, including Web-based, Self-Hosted, Windows, Linux and SaaS apps. The best Request Tracker alternative is Redmine, which is both free and Open Source. Other great apps like Request Tracker are JIRA, Trac, Mantis Bug Tracker and osTicket.

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Alternatives
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Alternatives list

  1. SprintGround icon

    SprintGround

     12 likes

    Task Management, Release Planning and Collaboration tool for software dev teams, standalone professionals and enthusiasts. Supports Scrum and includes Kanban board, Burndown chats, change and history tracking, time tracking and progress tracking.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Global
    Home dashboard
    Good alternative?
     
  2. Znuny icon

    Znuny

     1 like

    Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

    Cost / License

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    • DE flagGermany
    • European Union flagEU
    Znuny screenshot 1
    Good alternative?
     
  4. Joindesk icon

    Joindesk

     1 like

    Opensource Project Management Tool inspired by JIRA.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Self-Hosted
    Gantt Chart view
    Good alternative?
     
  5. Ad
    Screenshot
    Easy8 (formerly Easy Redmine) icon
    Easy8 (formerly Easy Redmine)

    Adaptive suite integrating project, IT service, and source code management for technology teams, featuring time tracking, issue and document management, customizable dashboards, third-party integration, agile and waterfall suppor...

    https://www.easy8.com
    Learn More
  6. PlanShell icon

    PlanShell

     1 like

    PlanShell offers professional Redmine (project & tracking management) hosting service secured with automatic backup including agile support well integrated with GIT/SVN and time & issues tracking system with helpdesk and other helpful features.

    200 PlanShell alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • US flagUnited States
    Gantt Chart
    Good alternative?
     
  9. KIX icon

    KIX

     1 like

    KIX is an open source browser based service system for tasks like IT service, technical service, maintenance and repair and customer service. KIX can run run on-premise (in-house) or in a cloud.

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    CMDB-Graph
    Good alternative?
     
  10. System Center Service Manager icon

    System Center Service Manager

     Like

    System Center Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    • Self-Hosted
    Good alternative?
     
  11. One Horizon icon

    One Horizon

     Like

    One Horizon is an AI-first roadmap that stays connected to GitHub, Linear/Jira, Slack, etc. so it updates itself as work happens.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    • NL flagNetherlands
    • European Union flagEU
    Daily Recap
    Good alternative?
     
  12. Handy Project Management icon

    Handy Project Management

     Like

    Create & Manage your New Business (or) Product Development activities with your team by collaborating effectively.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    Handy Project Management screenshot 1
    Good alternative?
     
  13. Full Help icon

    Full Help

     1 like

    Full Help is a full-featured, self-hosted help desk solution. A help desk & knowledgebase software for your business that you pay for just once and installs on your own server. Supports email, live chat, contact form, and API conversation channels.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    Conversations
    Good alternative?
     
  14. coreBOS icon

    coreBOS

     Like

    coreBOS is a very flexible and powerful software application designed to easily adapt to the requirements of your business.

    Cost / License

    • Free
    • Open Source

    Platforms

    • Self-Hosted
    Good alternative?
     
  15. Disbug icon

    Disbug

     Like

    Say goodbye to boring bug reports. Disbug lets you report bugs with video narration, screenshots, console logs, network logs, user events and more

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Google Chrome
    • Software as a Service (SaaS)
    Disbug screenshot 1
    Good alternative?
     
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