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Znuny icon

Znuny

Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

Znuny screenshot 1

Cost / License

Application type

Platforms

  • Online
  • Self-Hosted
  • Software as a Service (SaaS)
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Features

Properties

  1.  Customizable

Features

  1.  Extensible by Plugins/Extensions
  2.  Customer service
  3.  Helpdesk Ticketing

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Znuny information

AlternativeTo Category

Business & Commerce

GitHub repository

  •  595 Stars
  •  122 Forks
  •  121 Open Issues
  •   Updated  
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Our users have written 1 comments and reviews about Znuny, and it has gotten 1 likes

Znuny was added to AlternativeTo by jn_znuny_com on and this page was last updated .

Comments and Reviews

   
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It's the designated successor of the ((OTRS)) Community Edition, worth a look

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What is Znuny?

Znuny LTS is a continuation of the ((OTRS)) Community Edition (Version 6.0.30) which was declared end of life (EOL) at the end of December 2020.

The primary goal for this project is to provide a maintained and stable version of the well known ticket system. Version 6.0. is the LTS Branch, a feature version which adds more functionality is on the way and will be released in the mid of the year.

The fork includes all features of the previous Open Source version:

  • Business Object Management
  • Channels
  • Security & Permissions
  • Automation & Processes
  • Time and Escalation Management
  • Customer Management
  • Knowledge Management & Self Service
  • Individualisation
  • Accessibility
  • Reporting

This project will keep the compatibility with implementations and integrations built upon version 6 of ((OTRS)) Community Edition.

  • License -

The project is distributed under the GNU General Public License (GPL v3)

  • Documentation -

  • Software requirements -

Operating system

  • Linux (Debian or Red Hat preferred)
  • Perl 5.16.0 or higher

Web server

  • Apache 2 + mod_perl2 or higher (recommended)
  • Web server with CGI support (CGI is not recommended)

Databases

  • MySQL 5.0 or higher (MySQL 8+ is currently not supported)
  • MariaDB
  • PostgreSQL 9.2 or higher
  • Oracle 10g or higher