Request Tracker is described as 'RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Request Tracker for a variety of platforms, including Web-based, Self-Hosted, Windows, Linux and SaaS apps. The best Request Tracker alternative is Redmine, which is both free and Open Source. Other great apps like Request Tracker are JIRA, Trac, Mantis Bug Tracker and osTicket.
Enhance web development and e-learning projects by annotating and assigning bugs with zipBoard. It combines real-time visual feedback, task management, and collaboration tools to improve productivity. Suitable for QA teams, managers, developers, and designers with a focus on client integration.
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
Create & annotate visual bug report tickets in your project management tool in seconds. Marker.io adds technical metadata & console logs for you, so developers can recreate & resolve faster. Developer-ready issues, even from non-technical reporters.
Project cost management platform that calculates costs for your software projects automatically while you plan tasks in sprints using Agile Methodologies
JTrac is an open source and highly customizable issue-tracking web-application written in Java.
Route emails into Gemini for end-to-end customer support management — service level agreements, countdown timers, auto-escalations, auto-replies, rules, actions and more. Connect to MS Office 365, MS Exchange, Google Mail, IMAP, POP3.
Lightweight, smart, elegant and powerful app to manage your tasks and issues.
Kissflow is a simple, optimal, efficient and unified platform to manage and track all of your work.
Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge.
Automated helpdesk for startups and SMEs with a ticket-based system, extensive customizability, integrations with multiple platforms, frequent updates, analytics capabilities, and tools for efficient query management and improved customer retention.
Brisk support gives you the tools you need to seamlessly resolve customer inquiries. Our complete help desk ticketing system is the ultimate solution for increasing productivity and making happier customers.
SpiraPlan is Inflectra’s flagship enterprise-level portfolio management platform. This all-in-one solution combines test management, portfolio & resource management, and requirements traceability with release planning, baselining, & risk analysis.
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I would say Marker is more of a tool that aids in "feedback loop" and acts as an addon to Trello, Asana, GitHub or Jira. It is not a ticket tracking system by itself.