Seranova AI

Seranova is a reputation workflow tool built for HVAC companies, plumbers, electricians, roofers, restaurants, salons, and clinics. It sends post-job feedback requests via SMS or email, reads the customer’s reply using sentiment analysis, and decides what should happen next. Positive responses receive a Google Review link immediately. Neutral and negative responses are sent to the owner first, so concerns can be addressed before the customer gets the final review request. Every customer eventually receives a review invitation, but owners gain a controlled chance to resolve issues before they become public reviews.