VICIdial Contact Center Suite icon
VICIdial Contact Center Suite icon

VICIdial Contact Center Suite

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.

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Cost / License

  • Free
  • Open Source

Platforms

  • Mac
  • Windows
  • Linux  ISO installer is available at [http://www.vicibox.com](http://www.vicibox.com)
  • Online
Inbound forecasting report
Agent Audio Soundboards
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Web administration
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What is VICIdial Contact Center Suite?

VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

VICIdial also allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.